Return Policy

At Total Victory Store, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we are here to help. Please review our return policy guidelines below:

30-Day Satisfaction Guarantee: We offer a 30-day return window from the date of purchase. If within this period you find your Total Victory Store doesn't meet your expectations, you may return it for a full refund or exchange.

Conditions for Returns:

  • The item must be in its original condition, unworn, and with all tags attached.
  • Original packaging should be included.
  • Proof of purchase (order confirmation, invoice, or receipt) is required.

How to Initiate a Return:

  1. Contact our customer support team at totalvictorystore@gmail.com within 30 days of receiving your order.
  2. Provide your order number and details of the item you wish to return.
  3. Our team will guide you through the return process, including providing a return shipping label if necessary.

Refund Process: Once we receive your returned item and verify its condition, we will process your refund within 5 business days. Please note that shipping fees are non-refundable.

Exchanges: If you wish to exchange your Total Victory Hat for a different style or size, please contact our customer support team. We will assist you in processing the exchange promptly.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at totalvictorystore@gmail.com with photos of the issue. We will arrange for a replacement or refund as needed.

Note:

  • Returns beyond the 30-day period may be accepted at our discretion and may be subject to a restocking fee.
  • Customized or personalized items may not be eligible for return unless they are damaged or defective.

Thank you for choosing Total Victory Store. Your satisfaction is our priority, and we are dedicated to ensuring a smooth and positive shopping experience. If you have any questions or concerns, please don't hesitate to contact our customer support team.